When I returned the car to present the evidence Trini got huffy and didn't even bother to look under the hood but challenged me as having called him a liar. Upon inspecting my car the 24 month service appeared to have been performed but there was dust and spider webs covering the area the technicians would have accessed had the throttle body been serviced. The customers with whom they were speaking were both apparently objecting to the cost and one of the service writers was quickly offering concessions. After paying and while waiting to received my car In the service writers area, I overheard the other service writers selling the "decarbonization service" I had been sold. Having my 24 month service interval performed, Trini convinced me to pay additional cost ($80) to have the throttle body "decarbonized and serviced (every 15k he says).
The dealership service department appears to be padding service bills and charging customers for un-needed service work the dealership has no intention of performing. Great Sales Experience, Terrible Service Dept Eperience Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nu Have only the best to say of our sale experience with Sara McKinny which was the best we have experience bar none, BUT Service writer Trini Sanchez nullified that by having the worst customer service manners I had experienced in a long while.
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